FAQs

SHIPPING

What Shipping Methods Are Available?
UPS Ground is the preferred method of delivery within the Continental United States.  Expedited delivery options of 2nd Day Air and Next Day Air are also available.

Do You Ship Internationally?
Contact Customer Service for shipping options.

How Long Will It Take To Get My Package?
Orders for stock items will ship same day if received by 12:00 PM (CST).  Orders for items that ship direct from the manufacturer or that are backordered should expect extended delivery times.

PAYMENT

What Payment Methods Are Accepted?
Visa, Master Card, Discover & American Express are all accepted types of payment. Open account terms may be extended to business or government agencies pending credit application and approval. Customer’s with existing open accounts will be verified prior to processing the order.  

Is Buying On-Line Safe?
Weis Fire has taken the necessary steps to ensure your on-line purchase is secure.  Should your browser indicate that your connection is not secure at the time you submit your order, please contact us immediately.

ORDERS & RETURNS 

How do I place an Order?
Weis Fire will process orders via the online store, phone, and email.

How Can I Cancel Or Change My Order?
Email customerservice@weisfiresafety.com or call 888-689-9347 to cancel or change your order.

Do I need an account to place an order?
No account is necessary to order but you may set up an online account.

How Do I Track My Order?
A notification with the tracking number will be emailed to the supplied email address at time of shipment.

What is your Return Policy? 
All returns must be made within 30 days of receiving your original purchase.

 

PRODUCT LISTING

Please note that certain products on this site are for KS sale only.
These products are marked accordingly but in the event that an order is placed for outside of KS it will be cancelled.

PRICING

Prices listed on the site are current. 
Prices may change without notice.
In the event of a product being listed at an incorrect price due to typographical error or error in pricing information received from our supplier, Weis Fire has the right to make corrections. 

SALES TAX

Weis Fire purchases will include sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed.  

 

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